Online Privacy Supplement

This online supplement, together with our Privacy Statement, describes our practices regarding information received about you during visits to this website. The amount and type of information received depends on how you use this site. Please take a few minutes to read our Privacy Statement and online supplement so you may understand how personal information is used and the measures we take to protect your personal information.
Normal Website Usage
You can visit our website to read and review company information, or use our online tools, such as our payment calculator, without telling us whom you are and without revealing any personal information. The only information we collect and store during normal website usage is the name of your Internet service provider, the website you last visited, the pages you request, the date and time of those requests and the number of visits you made to our site.
We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. This same information may be shared with third parties in order to provide these services or to analyze, store, or aggregate the information. It may also be shared with other third parties, working with us to improve our services or our website. During normal website usage, we do not collect or store personally identifiable information such as name, mailing address, email address, phone number, or social insurance number.
Online Collection of Personally Identifiable Information
There are instances where we request personally identifiable information to provide the website visitor a service or correspondence, such as request for credit. This information, such as name, mailing address, email address, type of request, and possibly additional information, is collected and stored in a manner appropriate to the nature of the request as determined by us and is used to fulfill your request. Whenever we request such information, we will clearly explain how it will be used. If you tell us that the information should not be used as a basis for further contact, we will respect your request. The information you provide is used by us to improve the services we provide you. This information may also be provided to our agencies for use on our behalf in accordance with our Privacy Statement. However, it is never provided or sold to any other company for that company’s independent use.
During the course of your visit, you may move to our related websites. In addition, this site may provide links to third party sites not controlled by us. It is recommended that you check the specific privacy statements of any site, including those whose links are provided, before providing any personally identifiable information, so that you can understand how those sites collect, use and share your information. We are not responsible for the privacy statements, content or data handling practices on other websites.
Our Internet Services
In order to use our Internet services, we require a certain amount of personally identifying information we can use to verify you as our customer. We use this to identify and access data in the existing relationship we have with you to provide you with the requested services. We request email addresses as an alternate means of contacting you. Providing your email address is optional, except when you request an Internet delivered service, then it is necessary for us to have to honor your request. We may also use this information to enhance our understanding of you and improve our services.
Electronic Mail Sent to Us That Contains Personal Information
Internet users may decide to send us personally identifying information, for example, in an electronic mail message containing information about the product or service that you have with us. We will only use this information to identify the user as our customer and to determine how to respond to the electronic mail. We will use this information for the purpose identified in the email message and to enhance our understanding of you in order to improve our services to you.
Social Sharing / Liking:
If you visit our website and “like” or share content via our social sharing capability you will be connecting to a third-party social media server (i.e., We may track on an aggregate level, the number of items “liked” or items on this website that you choose to share with the third-party social media site.
What Are Cookies
A “cookie” is a small line of text that is stored within your browser when you visit a cookie- enabled website. As you browse the Web, cookie-enabled sites will send cookies to your browser, along with pages. Your browser probably has options that will let you control whether the browser accepts cookies, rejects cookies, or notifies you each time a cookie is sent to you.
If your browser is set to reject cookies, cookie-enabled websites will not recognize you when you return. This provides you with anonymity, but it also makes it very difficult to offer you customized services. It is also less secure than using cookies, because all of your specific data must be sent to the website each time you view a page. Accepting cookies means your private data can stay at the Web server, and the only information transmitted over the Internet is your ID cookie.
If your browser is set to accept cookies, any cookies that are sent to your browser are stored in your computer for a period of time. There are a few different types of cookies. A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all of your browser’s windows, or when you shut down your computer, the session cookie disappears forever. A “permanent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Permanent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them.
We use permanent cookies to supply visitors to our site with a customized experience. These cookies do not involve personally identifiable information. We also use session cookies to customize your experience during a session, to aid in your navigation and use of the site, to develop generic website metrics and other similar uses.
Our privacy practices are designed to provide a high level of protection for your personal information and our systems. If you have any questions or concerns regarding our online privacy practices, please contact our Privacy Officer by email at
We reserve the right to change this online supplement and Privacy Statement. A revised online supplement only applies to data collected subsequent to its effective date.