Our complaints procedure is designed to ensure that each complaint is dealt with fairly. We aim to resolve all complaints within the first 24 hours. However, if this is not possible, then we will acknowledge your complaint within 5 days of receiving it, investigate the matter further and resolve within 4 weeks. All complaints should be resolved within 90 days, and if this is not possible a letter will be sent confirming the reason.
If you have a complaint you should contact us by phone at 778 819 8535, email to firstname.lastname@example.org, or write to us at:
Customer Relations Manager
Drive Finance Company (Canada) Limited
7350 72 Street