Customer Service

Whether you are just testing the waters, currently applying for financing or have secured the financial support you need from us, we are always here to help you. Our entire company mission statement is based on having the customer at the heart of every decision we make and ensuring you are treated fairly, with dignity and respect.
Our aim is to continuously enhance your satisfaction and exceed your expectations with our services and support. If you can not find the information you are looking for on our website, feel free to call our Customer Service team at 855 653 4114 who will be happy to help with any inquiry you may have.

Making a Payment

You can now easily make a payment via our online Payment Portal.
Click Here

Frequently Asked Questions

Is it easy to apply for credit with Drive Finance Company?

Yes. We have made the process as simple as possible; no awkward questions. Just complete the easy and secure online application. Whatever problems you may have had in the past, as long as you are able to afford the payments, Drive Finance Company likes to say Yes!

How long will it take to get a decision?

Many of our decisions are given within an hour. You will receive a phone call from one of our team members giving you your credit limit. We will calculate your debt service to ensure a payment you can easily afford. If you have had problems in the past – for whatever reason – it is important that you have payments you can easily afford to meet each month.

Can I buy my car from any car dealer?

Yes. Be sure to research your vehicles. We have a preferred dealer list to choose your vehicle from and we can work with any licensed dealer, you have chosen. Once you’ve found your car, we’ll provide the finance to you. It’s just like having the cash in your pocket.

How long will it take to get my car?

Some of our customers apply for financing, pick up their car and drive it home in the same day. Our process is so simple you will get a decision usually within one hour and as long as you provide the paperwork we require you will be able to drive your new car immediately.

Will I build and repair my credit?

Absolutely! Our goal is to help rebuild your credit by having your monthly payment scheduled closely with your pay cycle. We also employ a proactive payment reminder system as part of the PassTime device installed on your vehicle. As you repay your monthly payment on time, you will improve your credit rating.

I have been refused car credit before, what’s the point of applying again?

Drive Finance Company exists to help people who have trouble getting financed. We believe everyone deserves a second chance and whatever problems you have had in the past, our decisions are based on your ability to pay for your debt in the future. We always calculate a monthly payment you can easily afford. We like to say “Yes”!

Have a Question?

We would be happy to answer any questions you may have. Click here for contact details.

How To Activate Your Car | Can’t Start Your Car?

If you are having trouble activating your car or need help to start the vehicle, don’t worry. Simply follow the instructions in this short video, and you’ll be back on the road in no time. 

PassTime - the Payment Reminder System

The PassTime system helps remind you when your repayments are due so you can ensure you stay on track with your monthly payment and help repair and rebuild your credit. The device is only there to help you keep your repayments up to date, it doesn’t affect your car nor does it monitor the way you drive. For additional information about PassTime click here.

The Benefits of Using PassTime

Assists In Obtaining Credit
100%
Reminds You When Payment Is Due
100%
Assists in Management of Payments
100%
Helps Repair Your Credit History
100%
Confirms Payment Has Been Accepted
100%

Your Feedback and Complaints

At Drive Finance Company (Canada) Limited we aim to provide you with the highest standards of service. However, sometimes things can and do go wrong, and when this happens we encourage our customers to tell us about it so we can aim to put things right. Our staff will do all they can to resolve any problems and ensure that you receive a quick and fair response to any complaints you may have.

Our complaints procedure is designed to ensure that each complaint is dealt with fairly. We aim to resolve all complaints within the first 24 hours. However, if this is not possible, then we will acknowledge your complaint within 5 days of receiving it, investigate the matter further and resolve within 4 weeks. All complaints should be resolved within 90 days, and if this is not possible a letter will be sent confirming the reason.

If you have a complaint you should contact us by phone at 855 653 4114, email to customerservice@drivefinance.ca, or write to us at:
Customer Relations Manager
Drive Finance Company (Canada) Limited
Suite 205
10663 King George Blvd
Surrey, B.C.
V3T 2X6

Click The Button To Apply For Finance

Apply today with our fast, easy and secure online application process.